Overview
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. For eg. Products that have been used/broken/or have been made to order.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Broken items with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 3 days after delivery
Refunds
If your refund is approved, you are liable to drop the item at the mentioned address.
Late or missing refunds
If you have asked for a refund, refunds will be either done in cash or via transfer within 3-7 working days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dhaasoonepal@gmail.com or message us on our social handles.
Shipping returns
To return your product, you should drop your product to: dhaasoo deals pvt. Ltd, bakhundole.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at dhaasoonepal@gmail.com, for questions related to refunds and returns.